Privacy Policy

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

a) Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party gateways; we do not store card details)

b) Order & Account Information

• Products purchased

• Order history

• Account login details (if you create an account)

c) Technical Information

• IP address

• Browser type and device information

• Pages visited and interaction data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate order updates and customer support responses

• Improve website performance and user experience

• Send promotional emails (only if you opt in)

• Prevent fraud and ensure website security

• Comply with legal and regulatory requirements

We collect only what is necessary, in line with our belief in simplicity and responsibility.

3. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your preferences

• Enable essential site functions (such as cart and checkout)

• Analyze website traffic and performance

You can disable cookies through your browser settings, though some features may not function properly.

4. Sharing Your Information

We do not sell or trade your personal data.

Your information may be shared only with trusted third parties required to operate our business, such as:

• Payment gateways

• Shipping and logistics partners

• Website hosting and analytics services

All third parties are required to handle your data securely and responsibly.

5. Data Security

We take reasonable and appropriate measures to protect your personal information, including:

• Secure servers and encrypted connections (SSL)

• Restricted access to sensitive data

• Regular security monitoring

While no system is 100% secure, we strive to use industry-standard practices to safeguard your data.

6. Your Rights

You have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data (subject to legal obligations)

• Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

8. Children’s Privacy

Earthen does not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: info@earthen.ae